Last updated 24 September 2026
Two things: the account details you give us (name, email, company, timezone), and the analytics figures we retrieve from the providers you connect.
We use PostHog to understand how Koometrics itself is used — which pages people visit, and whether they get as far as connecting a source and seeing a report. This is how we decide what to fix and build next. It sets a cookie.
What is sent: your name, email and workspace, plus the pages and product actions listed above. What is never sent: any of the analytics data we retrieve on your behalf. Your traffic figures, search queries, follower counts and revenue never leave Koometrics for PostHog. Session recording is switched off.
You can opt out with your browser's Do Not Track setting, or by emailing us.
When you connect a provider we store an access token and, where the provider issues one, a refresh token. Both are encrypted at rest. We request read-only scopes exclusively — Koometrics has no permission to publish, edit or delete anything in your accounts, because that permission is never granted.
Disconnecting a provider deletes its tokens and the metrics we stored for it immediately. You can also revoke our access from the provider's own settings at any time; the next sync will simply fail and we will mark the connection as needing attention.
We use your data to render your reports and to keep your account working. We do not sell it, share it with advertisers, or use it to train anything. Aggregate, non-identifying counts (for example, how many workspaces connect Instagram) inform what we build next.
Metrics are retained for as long as your plan's history window allows, and older rows are pruned nightly. If you cancel, your workspace becomes read-only for 30 days and is then deleted along with everything in it.
Koometrics runs on DigitalOcean infrastructure. Transactional email is sent through our mail provider. Product usage is measured with PostHog, as described above.
The analytics data we retrieve on your behalf is sent to none of them. It is stored on our own infrastructure and used only to render your reports.
Questions, exports or deletion requests: privacy@koometrics.com.